Learning Activity #1 “ Identification of Key Project Metrics
Steve Spencer has reached a new level of frustration. He believes his project team members have let him down as they haven’t completed assigned project tasks as desired. As a consultant, what are some things you might talk to Steve about, specifically, in terms of having the right information at the right time and in the right form to keep the project on track? Your answer should be between 150 and 250 words.
Learning Activity #2 “ Using Control Charts for Service Projects
Many organizations believe that control charts are only for manufacturing firms that make high volume of disposable product. How might a service firm (such as a barber shop or a nail salon) use a control chart? Make sure your response includes the essence of a control chart (why they’re needed) and how they are beneficial. Also, describe how a control chart might be used for the process youve selected for the assignments in this class.
- Getting the Results You Want from Your Business Processes: Use these Rules for Rapid Results
- Process Performance Metrics
- Measuring Process Performance
- Critical Success Factors
- The Difference Between Key Performance Indicators (KPIs) and Critical Success Factors (CSFs) That a Manager Should Know
- Control Chart